FAQ – Ruby's Dream

Collar Questions

Here are the most-asked questions about caring for your collars

No, Ruby’s Dream collars are not machine-washable. They are designed with delicate plush fabric and decorative elements that require gentle care. You may hand wash or spot clean using a damp cloth and mild soap.
No, do not use a dryer. High heat can warp the shape and damage the materials. If the collar gets wet, lay it flat and allow it to air dry.
Use a lint roller or fabric brush to remove fur and fuzz without damaging the fabric.
Yes, the bows are removable. Gently stretch the elastic on the back of the bow and slide it off the collar. You can mix and match bows or remove them entirely based on your cat’s comfort.
At Ruby’s Dream, we acknowledge that many cats dislike the sound of bells and that it can contribute to stress or overstimulation. Our collars are designed with comfort in mind and do not include bells. However, you are free to add one yourself if it suits your cat’s lifestyle.

No, Ruby’s Dream collars are not machine-washable. They are designed with delicate plush fabric and decorative elements that require gentle care. You may hand wash or spot clean using a damp cloth and mild soap.
Use a lint roller or fabric brush to remove fur and fuzz without damaging the fabric.
At Ruby’s Dream, we acknowledge that many cats dislike the sound of bells and that it can contribute to stress or overstimulation. Our collars are designed with comfort in mind and do not include bells. However, you are free to add one yourself if it suits your cat’s lifestyle.

No, do not use a dryer. High heat can warp the shape and damage the materials. If the collar gets wet, lay it flat and allow it to air dry.
Yes, the bows are removable. Gently stretch the elastic on the back of the bow and slide it off the collar. You can mix and match bows or remove them entirely based on your cat’s comfort.

Everything you need to know about shipping and returns

All orders ship from the United States. We are a small business that prepares and inspects each order with care.
$2.99 flat rate (U.S. only)
Free shipping on orders of 2 or more collars
All packages are shipped via USPS First Class or Ground Advantage and include tracking.
Orders are processed within 1–3 business days. Processing may take longer during busy periods, holidays, or after major launches.
Delivery usually takes 5–10 business days depending on location and USPS performance. Tracking is provided once shipped.
Not at this time. We currently only ship within the United States. International shipping may be added in the future.
We do not accept returns for worn or used items. If your order arrives damaged or incorrect, contact us within 7 days of delivery for a resolution.
Email us at returns@rubysdreamstore.com with your order number and clear photos of the issue to request a replacement or refund.
No. We do not offer returns for sizing errors or change of mind. Please double-check your cat’s neck measurements before ordering.
Shipping questions: questions@rubysdreamstore.com
Returns and replacements: returns@rubysdreamstore.com
Please ensure your shipping address is correct at checkout. Ruby’s Dream is not responsible for lost or delayed packages due to incorrect addresses.

All orders ship from the United States. We are a small business that prepares and inspects each order with care.
All packages are shipped via USPS First Class or Ground Advantage and include tracking.
Delivery usually takes 5–10 business days depending on location and USPS performance. Tracking is provided once shipped.
We do not accept returns for worn or used items. If your order arrives damaged or incorrect, contact us within 7 days of delivery for a resolution.
No. We do not offer returns for sizing errors or change of mind. Please double-check your cat’s neck measurements before ordering.
Please ensure your shipping address is correct at checkout. Ruby’s Dream is not responsible for lost or delayed packages due to incorrect addresses.

$2.99 flat rate (U.S. only)
Free shipping on orders of 2 or more collars
Orders are processed within 1–3 business days. Processing may take longer during busy periods, holidays, or after major launches.
Not at this time. We currently only ship within the United States. International shipping may be added in the future.
Email us at returns@rubysdreamstore.com with your order number and clear photos of the issue to request a replacement or refund.
Shipping questions: questions@rubysdreamstore.com
Returns and replacements: returns@rubysdreamstore.com